The Association expects that from time to time, complaints will be received about members or representatives of the Association. The Board endeavours to respond to all complaints in a timely and unbiased manner, using the process outlined on the final page of the complaint form.
The Association has no remit to comment on a dispute that is contractual in nature.
Contractual disputes should be directed to legal channels such as the Disputes Tribunal.
The three types of complaints that are within the Association’s remit to investigate are complaints about:
• A member’s workmanship
• A member’s behaviour
• The behaviour of a person representing FCANZ
FCANZ also provides a workmanship investigation service to inspect and report on workmanship completed by non-members. Please contact for information regarding this process.
Payment of a $100.00 +GST establishment fee is required for the complaints process to commence. This fee covers the processing of the complaint form and the preparation of a formal response to the complaint.
If a workmanship inspection is required, the following fees will also be charged:
• Travel $1.25 per km + GST
• Admin – $85 per hour + GST
• An hourly inspection rate
The cost for inspection depends on the membership status of the contractor whose work is to be inspected:
• Non-FCANZ Member $210 per hour + GST
• General Member $155 per hour + GST
• Certified Fencer $135 per hour + GST
• Accredited Fencing Contractor $105 per hour + GST
NOTE: The FCANZ Member Code of Ethics & Conduct talks about the expectations we have of member workmanship. Complaints about the standard of work completed can only be resolved through an on-site visit, and therefore, the fees relating to inspection time and travel will apply.
Download the member complaint form here or complete the online form below
